Frequently Asked Questions
Everything you need to know about your sustainable travel journey.
What is the typical shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping within the continental US typically takes 3-7 business days, while international shipping can take 10-15 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day trial period for all our gear. If you are not completely satisfied, you can return your unused product in its original packaging for a full refund or exchange.
Do your products come with a warranty?
Yes, we stand by the quality of our craftsmanship. Our backpacks and suitcases come with a limited lifetime warranty covering manufacturing defects in materials and workmanship.
How does Solgaard contribute to ocean conservation?
For every item purchased, we pull 5 lbs of plastic from the ocean. Our Shore-Tex™ fabric and other materials are made from upcycled ocean-bound plastic to help reduce environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through services like Affirm and Klarna.
Are the suitcases equipped with TSA-approved locks?
Yes, all our suitcases feature integrated TSA-approved combination locks to keep your belongings secure while allowing airport security to inspect your luggage without damage.